Refund & Returns Policy

We want you to be happy with your purchase from El Matador. If something isn’t right, here’s how returns and refunds work.

15 daysto request a return, counted from the date of delivery
Unopeneditems only, in their original packaging
Refund or replaceyour choice if an order arrives damaged, defective, or incorrect
$0 return shippingwe send a prepaid label if a return is ever needed

01Return Window

You have 15 days from the date of delivery to request a refund or exchange. After 15 days, we’re unable to offer a refund or exchange.

02Eligibility for Returns

To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging.
  • Food products that have been opened are not returnable, for safety reasons.

03Refunds & Replacements

If your order arrives damaged, defective, or incorrect, you may choose either a full refund or a replacement of the same item.

04Return Shipping

In most cases we don’t require products to be shipped back. In the rare event a return is necessary, we’ll provide a prepaid shipping label. You will never be responsible for return shipping costs on an approved return.

05Sale & Discounted Items

All sales on discounted or promotional items are final and cannot be refunded.

06How to Start a Return

  1. Contact us by phone or text at (708) 261-4813, by email at elmatador@matadorbros.com, or through our online contact form.
  2. Include your order number and the reason for the return so we can help you quickly. If the item arrived damaged or incorrect, a quick photo helps too.
  3. We’ll review and approve your request, then send your replacement or process your refund.

07Refund Processing

Approved refunds go back to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear on your statement.

08Questions?

If you have any questions about this policy, email us at elmatador@matadorbros.com and we’ll be glad to help.